Negative Review
Management
In today’s virtually driven economy, your online reputation has never been more important. With elevated levels of competition across nearly every industry, businesses and consumers rely on online reviews through Google Reviews, Yelp, Trustpilot, TripAdvisor, Better Business Bureau, and many others in order to make their purchasing decisions.The websites just named, plus others, get an astronomical amount of traffic. While positive reviews can boost your company’s revenue, negative reviews can cause it to free-fall.
We’ll do everything in our power to safeguard reviews of your business on the internet
Our Review Management team analyzes millions of web pages, blogs, social media posts, and review sites with our proprietary in-house software. Through our analysis, we create in-depth trend reporting on what consumers are saying about a company, demographics of the customers making certain claims, changes in consumer sentiment for different products and services offered within specified time frames, and many additional metrics included in all of our review monitoring reports, plus custom fields relevant to the company.
Crawling through websites and social media platforms 24/7, our reputation monitoring software utilizes a number of tools to measure cross-web consumer sentiment related to your business underneath the hood of star-ratings, reputation scores, reviews and customer comments. Dependent on your business type, analysis can be interpreted on a per location basis, per-product basis or industry wide basis. Our systems even have the ability to compare your businesses reputation side-by-side to your largest competitors. Utilizing our systems will allow you to gain insights on how you outperform or fall short against your competitors in specific areas.
• If you are not retaining the above metrics on two or more review websites, your company is missing out on a prime opportunity to gain a leg up on the competition. While many companies incentivize their clients and customers to leave positive reviews, their attempts at doing so are either ineffective, or convert to careless reviews that end up creating an artificial persona for their business.
• Our Review Management Team offers a number of solutions to increase review generation. On average, our strategies have increased our clients revenue by 20% in just three months after deployment.
Negative reviews are a strain on all businesses. Even the largest businesses in the world have trouble maintaining a positive online presence, which is quite eye opening. While negative customer reviews come from unsatisfied customers, many include false, misleading and defamatory content that does not truly reflect the customer experience your business is offering. Oftentimes, these reviews are posted by your businesses competitors, or random people who never purchased from your business.
Our Proprietary Review Management Software works to identify false reviews on hundreds of different websites including secondary market websites like Amazon and Etsy, plus business property creation websites like Yelp, Trustpilot and the Better Business Bureau. After finding the negative reviews on these websites, our Review Management team will work with our representatives at each website to flag reviews for removal.
