Reputation Management

Monitor Online
Reputation

What is reputation monitoring and why do you need to do it?
How do we monitor your brand’s reputation online?
Initial Reputation Audit
24/7 Crawling
Quantitative Assessment
If you’re reading this, there’s a solid chance that your business is growing. You’ve found a way to uniquely service the industry in which you are operating in. However, as your client base continues to grow, so does your digital footprint. In turn, so do the problems your business faces.

How do we monitor your brand’s reputation online?

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Initial Reputation Audit

Our team utilizes proprietary software to gain a clear understanding of your businesses reputation that includes both areas of strength and weaknesses to improve upon. Our reputation monitoring systems allow our team and yours to identify a problem in its infancy before they can reach the level of damaging your hard earned online reputation.

24/7 Crawling

Crawling through websites and social media platforms 24/7, our reputation monitoring software utilizes a number of tools to measure cross-web consumer sentiment related to your business underneath the hood of star-ratings, reputation scores, reviews and customer comments. Dependent on your business type, analysis can be interpreted on a per location basis, per-product basis or industry wide basis. Our systems even have the ability to compare your businesses reputation side-by-side to your largest competitors. Utilizing our systems will allow you to gain insights on how you outperform or fall short against your competitors in specific areas.

Quantitative Assessment

Utilize our suite of reputation metrics to better understand how your business's reputation changes overtime. Our systems assign your business a universal reputation score. This score can be broken down through a number of metrics based on several tools including advanced text analytics that interpret what your customers are saying about your business across the web.

What is Reputation Monitoring and why do you need to do it?

Your business's online reputation is a set of factors that shape its public perception.  Over 90% of consumers research a new business online prior to making a good or service purchase for the first time. Given the importance of a businesses reputation online, being diligent in monitoring it from both a quantitative and qualitative perspective is imperative. Effective reputation monitoring includes:
Consistent examination of a business's customer/client reviews on search engines like Google, Yahoo and Bing, along with business review websites like Yelp, Trustpilot, TripAdvisor, Better Business Bureau, and many others.
Positive and negative comments and mentions on social media
Press releases and online articles from media outlets
Mentions on online blogs
Your businesses Information on industry-specific analysis websites
We catch it & address it before your customers have the chance to see it. Don’t wait until it’s too late.
We look forward to speaking with you soon
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